Customer Service Officer - Banking & Financial Services

Join a dynamic financial services team as a Customer Service Officer in the heart of Jakarta Selatan. This role is pivotal in delivering exceptional service to clients, ensuring their inquiries and requests are handled with professionalism, accuracy, and timeliness across multiple channels. As part of our dedicated team, you'll be the first point of contact for clients, resolving issues efficiently and providing a seamless experience. Our Private Advertiser is a leading name in the financial services industry, known for our commitment to excellence and innovation. We offer a supportive environment where your contributions are valued and recognized.

In this role, you will use industry-standard tools such as CRM systems, ticketing software, and communication platforms to manage client interactions effectively. You'll work closely with our sales and operations teams to ensure that client needs are met promptly and accurately. This is an opportunity to grow within a company that invests in its employees' development, offering training and career advancement opportunities.

📋 Tanggung Jawab Pekerjaan

• Handle client inquiries and complaints via phone, email, and chat, providing timely and accurate responses.
• Manage and update client records in our CRM system to ensure all information is current and accessible.
• Assist in resolving customer issues by escalating to the appropriate departments when necessary.
• Provide exceptional customer service by going above and beyond to meet client needs and expectations.
• Collaborate with cross-functional teams to ensure seamless client interactions and issue resolution.
• Stay updated on industry trends and best practices to continuously improve service delivery.
• Participate in quality assurance processes to maintain high service standards.
• Contribute to team meetings and brainstorming sessions to drive service improvements.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service, preferably in the banking or financial services industry.
• Proficient in using CRM systems such as Salesforce or HubSpot.
• Strong communication skills, both written and verbal, with the ability to handle difficult conversations professionally.
• Excellent problem-solving skills and a customer-centric approach.
• Familiarity with financial services products and processes is a plus.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Fluency in both English and Indonesian is preferred.

🛠️ Keahlian

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