Customer Service Representative (CSR) - GraPARI Telkomsel

Join Infomedia Nusantara as a Customer Service Representative (CSR) at GraPARI Telkomsel in the vibrant heart of Badung, Bali! This is your opportunity to deliver exceptional service to Telkomsel customers while working in a dynamic, fast-paced environment. As a CSR, you'll be the first point of contact for customers, ensuring their needs are met with a smile. Infomedia Nusantara is a trusted name in the telecommunications industry, and this role offers a chance to grow within a company that values its employees.

At GraPARI Telkomsel, you'll use tools like CRM systems and customer service software to manage interactions, resolve issues, and provide support. This role is perfect for someone with a passion for customer service and a desire to make a difference in the lives of Telkomsel subscribers. Join us and be part of a team that's dedicated to providing the best customer experience in Bali.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring quick and efficient resolution.
• Use CRM systems and customer service software to manage and track customer interactions.
• Provide exceptional customer service, adhering to Telkomsel's service standards and policies.
• Assist in the resolution of billing and technical issues, referring customers to relevant departments when necessary.
• Maintain accurate records of customer interactions and updates.
• Participate in training programs to enhance customer service skills and stay updated on Telkomsel's products and services.
• Collaborate with team members to ensure consistent and high-quality customer service.
• Contribute to the development of customer service strategies and initiatives.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the telecommunications industry.
• Proficient in using CRM systems and customer service software.
• Excellent communication skills, both written and verbal, in Indonesian.
• Strong problem-solving and multitasking abilities.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Customer-centric mindset with a passion for delivering exceptional service.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Familiarity with Telkomsel's products and services is a plus.

🛠️ Keahlian

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